Austin-Bergstrom International Airport (AUS) Car Rental

Additional drivers must meet same rental qualifications as the renter, except spouse or domestic partner. Additional drivers must appear at the rental counter with the primary renter. There will be an additional charge of 10.99 USD per day for each additional authorized driver other than a spouse or domestic partner, unless other contractual conditions apply. There is a limit of two additional drivers per rental contract. A spouse or domestic partner is the only permitted additional driver on non-credit card deposit. Additional drivers must be 21 or older.

Please return vehicle to the airport rental car facility. Follow signage to rental car return and park in a designated return lane. Place keys in drop box located next to kiosk.

Mexico insurance is required to drive into Mexico, and may only be purchased by renters with corporate accounts. Renters must be at least 25 years old and have a credit card in their name to be eligible.

Please note, Cargo Vans, Pickup Truck and any Dodge or Chrysler vehicle cannot be driven into Mexico.

As a customer, you have a choice as to how you would like to pay for fuel.

Option 1- Prepay Fuel
This option allows the renter to pay for the full tank of gas at the time of rental and return the tank empty. No refunds will be issued for unused gas.

Option 2 - We Refill
This option allows the renter to pay National at the end of the rental for gas used but not replace. Price per gallon will be higher than local fuel prices.

Option 3- You Refill
This option allows the renter to return the vehicle with a full tank of gas to avoid extra fuel charges.

Customers who reside in the United States, U.S. Territories, or Canada

Customers who reside in the U.S., U.S. Territories, or Canada must present a valid, unexpired government-issued Driver’s license which includes a photograph of the customer.  Digital licenses are not accepted.  The driver's license must be valid for the entire rental period.

Members of the United States Armed Forces who are on active duty may present an expired home state license under the following conditions:

• They also present an Active Military ID, and

• They are in compliance with their military extension policy of the state which issued the license.  These policies vary by state and customers are encouraged to check with the appropriate department of motor vehicles for more information.

Customers travelling to the U.S. and Canada from other countries

It is important that customers check with the appropriate Department of Motor Vehicles in the States or Provinces in which they intend to travel to ensure compliance with their various licensing laws.  The following practices are used to ensure the customer is presenting a facially valid license at the time of rental. 

Customers traveling to the United States and Canada from another country must present the following:

• Their home country driver’s license, and

• If the home country license is in a language other than English (or French, for rentals in Canada) and the letters are English (i.e. German, Spanish, etc.) an International Driver’s Permit is recommended, but not required, for translation purposes in addition to the home country license.  

• If the home country license is in a language other than English and the letters are not English (i.e.alphabet is not an extended Latin-based alphabet like German or Spanish but is Russian, Japanese, Arabic, etc.) an International Driver’s Permit is required. 

• If an International Driver’s permit cannot be obtained in the home country, another professional, type-written translation may be substituted.  In either case the home country license must also be presented.

• Customers may not rent a vehicle solely with the International Driver’s Permit.  The International Driver’s Permit is a translation of the individual’s home country license and is not considered a license nor is it considered valid identification.

• In some locations, including but not limited to offices in Arizona, California, Georgia, New Mexico, Nevada, and Texas, customers may be asked to provide additional valid government-issued documentation.

Other requirements

• Photocopies of Driver’s Licenses are not accepted

• “Learner’s Permits” are not accepted.

• Any license which, on its face, restricts the licensee to the use and operation of a vehicle equipped with a form of a breathalyzer apparatus is not accepted.

• Temporary Driver’s Licenses may be refused if the renting location is unable to otherwise verify the customer’s identity or verify the authenticity of the temporary license.  Additional Government-issued identification may be required.

The following forms of payment are accepted at the end of the rental.
VISA®
MasterCard®
American Express®
Discover Network®
Debit Card
Travelers Check
Money Order

Please read the Renter Requirements Policy for details pertaining to deposits and general rental requirements at this location. Additional authorizations from your account will be obtained to cover the cost of the rental charges. National is not responsible for any overdraft fees incurred.

Renter may purchase Roadside Plus (RSP) from Owner for an additional fee. If Renter purchases RSP, Owner agrees, subject to the actions that invalidate Loss Damage Waiver, to contractually waive Renter’s responsibility for the cost to provide 24/7 roadside assistance (where available) which includes replacement of lost keys (including remote entry devices), flat tire service (if no inflated spare is available, the vehicle will be towed. Cost of a replacement tire is not covered by RSP), lockout service (if the keys are locked inside the vehicle), jumpstarts, and fuel delivery service for up to 3 gallons (or equivalent liters) of fuel if Vehicle is out of fuel. Roadside Plus services are only available in the United States and Canada. If Renter does not purchase RSP, or RSP is invalidated as set forth above, roadside assistance will be available, but standard charges will apply. RSP does not apply in Mexico. For roadside assistance call 1-800-367-6767.

All renters and additional drivers must be 21 or older, have a valid driver's license and a major credit card in their name. Driver's licenses are accepted from any USA state or territory, from a Canadian province or from an international country. Licenses from outside the USA or Canada also may require an international driver's permit. International driver's permits are valid only if presented with the original local license. International renters require a valid passport; the name on the passport must match the name on the driver's license. Individuals with learner's permits are not eligible to rent. U.S. government employees ages 18 or older will not incur a young driver surcharge when renting for authorized government travel. This is only a summary. For additional details, please reference the Driver’s License Information Policy.

AGE –

The underage surcharge for drivers between the ages of 21 and 24 varies based on car class.

NON CREDIT CARD DEPOSITS –

Debit cards are accepted at the time of rental with a round trip travel ticket, e-ticket, or travel itinerary that shows the renter's name and discloses the return date and port of entry.

DEPOSIT AMOUNT –

A deposit including an additional 20 percent more than the cost of the rental will be taken at the time of rental, and the funds will not be available for use until after the vehicle has been returned. Cash, prepaid cards and money orders are not acceptable methods of deposit. This location is not responsible for any overdraft fees incurred.

Supplemental Liability Insurance (SLI) (Where available): If SLI is selected and paid for, Owner provides Renter or any AAD with third-party liability protection in an amount equal to the minimum financial responsibility limits applicable to the Vehicle (the Primary Protection). SLI also provides additional third-party liability protection, through an excess liability policy, with limits of the difference between the Primary Protection and a combined single limit of $1 million per accident for bodily injury, death and/or property damage to others arising out of the use or operation of the Owner hire Vehicle by Renter or an AAD, subject to the terms and conditions of the policy. SLI includes Uninsured/Underinsured Motorist (UM/UIM) coverage for bodily injury and property damage in an amount equal to the minimum financial responsibility limits applicable to the Vehicle (the Primary Protection), and additional coverage, through an excess liability policy, with limits for the difference between the statutory minimum underlying limits and $100,000 per accident (for hires commencing in New York, UM/UIM limits are $100,000 per person/$300,000 per accident; for hires commencing in Hawaii, the UM/UIM limits are $1,000,000 combined single limit) or state mandated UM/UIM limit, whichever is greater. OWNER AND RENTER REJECT ANY ADDITIONAL UNINSURED/UNDERINSURED MOTORIST (UM/UIM) COVERAGE TO THE EXTENT PERMITTED BY LAW. SLI, including UM/UIM benefits is provided only when Renter or any AAD are driving the Vehicle. No claim for UM/UIM may be made due to the negligence of the driver of the Vehicle. (Where available): If SLI is selected and paid for, Owner provides Renter or any AAD with third-party liability protection in an amount equal to the minimum financial responsibility limits applicable to the Vehicle (the Primary Protection). SLI also provides additional third-party liability protection, through an excess liability policy, with limits of the difference between the Primary Protection and a combined single limit of $1 million per accident for bodily injury, death and/or property damage to others arising out of the use or operation of the Owner hire Vehicle by Renter or an AAD, subject to the terms and conditions of the policy. SLI includes Uninsured/Underinsured Motorist (UM/UIM) coverage for bodily injury and property damage in an amount equal to the minimum financial responsibility limits applicable to the Vehicle (the Primary Protection), and additional coverage, through an excess liability policy, with limits for the difference between the statutory minimum underlying limits and $100,000 per accident (for hires commencing in New York, UM/UIM limits are $100,000 per person/$300,000 per accident; for hires commencing in Hawaii, the UM/UIM limits are $1,000,000 combined single limit) or state mandated UM/UIM limit, whichever is greater. OWNER AND RENTER REJECT ANY ADDITIONAL UNINSURED/UNDERINSURED MOTORIST (UM/UIM) COVERAGE TO THE EXTENT PERMITTED BY LAW. SLI, including UM/UIM benefits is provided only when Renter or any AAD are driving the Vehicle. No claim for UM/UIM may be made due to the negligence of the driver of the Vehicle. SLI COVERAGE IS IN EFFECT ONLY WHILE ANOTHER AAD OR RENTER IS DRIVING THE VEHICLE WITHIN THE UNITED STATES AND CANADA; COVERAGE DOES NOT APPLY IN MEXICO. ADDITIONAL POLICY EXCLUSIONS INCLUDE: (A) BODILY INJURY TO RENTER, ANY AAD, OR TO THE BLOOD RELATIVES OR FAMILY OF RENTER OR ANY AAD, IF SUCH RELATIVES OR FAMILY RESIDE IN THE SAME HOUSEHOLD WITH RENTER OR WITH AN AAD; (B) PROPERTY DAMAGE TO THE RENTAL VEHICLE; (C) FINES, PENALTIES, EXEMPLARY OR PUNITIVE DAMAGES; (D) BODILY INJURY OR PROPERTY DAMAGE EXPECTED OR INTENDED FROM THE STANDPOINT OF THE INSURED; AND (E) ANY OBLIGATION FOR WHICH THE INSURED OR THE INSURED'S INSURER MAY BE HELD LIABLE UNDER ANY WORKER'S COMPENSATION, DISABILITY BENEFITS OR UNEMPLOYMENT COMPENSATION LAW OR ANY SIMILAR LAW. Note: Any UM/UIM benefits paid are included in the $1 million combined single limit SLI coverage and in no way increase the combined single limit amount referenced above. This insurance coverage is underwritten by Ace American Insurance Company. A benefit summary for SLI is contained within the applicable brochure or, for kiosk renters, by pressing the "Product Details" button (for internet s, see Report SLI claims to Owner using the address and phone number set forth herein.)

Our TollPass Program is our electronic toll collection program which allows our renters to drive through electronic toll lanes and pay tolls electronically, without having to stop and pay cash. In addition, many toll plazas have converted to all electronic tolling and removed the option for travelers to stop and pay cash at toll plazas.

The TollPass Program is offered in different ways, depending on where you rent. Visit the websites below for more information.

• Northeast US (including regions in the Midwest):

https://www.nationalcar.com/en_US/car-rental-faqs/use-toll-lanes/northeast-us-toll-options.html

• Massachusetts:
https://www.nationalcar.com/en_US/car-rental-faqs/use-toll-lanes/massachusetts-toll-options.html

• Chicago Metropolitan Area:

https://www.nationalcar.com/en_US/car-rental-faqs/use-toll-lanes/chicago-toll-options.html

• Golden Gate Bridge and Northern California Bay Area:

https://www.nationalcar.com/en_US/car-rental-faqs/use-toll-lanes/northern-california-toll-options.html

• Southern California:
https://www.nationalcar.com/en_US/car-rental-faqs/use-toll-lanes/southern-california-toll-options.html

• CO, FL, TX, NC, GA, WA, PR, and Ontario Canada:
https://www.nationalcar.com/en_US/car-rental-faqs/use-toll-lanes/other-state-toll-options.html

• Louisville KY:
https://www.nationalcar.com/en_US/car-rental-faqs/use-toll-lanes/indiana-kentucky-toll-options.html

• Utah:
https://www.nationalcar.com/en_US/car-rental-faqs/use-toll-lanes/utah-toll-options.html

To view our entire coverage map, go to https://www.nationalcar.com/en_US/car-rental-faqs/use-toll-lanes.html and click on Coverage Map.

TollPass products not available at all locations or at locations operated by a Licensee. Please refer to your rental locations policies and/or offerings for toll products to determine availability of TollPass programs.