Request Missing Partner Rewards

Fill out the form below to request missing rental points or airline miles.

We are only able to process missing miles/rewards claims within one year of the rental completion date. Please wait two months after your rental has been completed before requesting missing miles/rewards. Our Frequent Flyer team cannot submit missing miles/rewards requests for rentals that were completed less than two months ago. The primary driver must be the holder of the Flying Club/Rewards membership account.

Missing credits for an Emerald Club rental?

Please call our customer service team at 844-393-9989 (United States) or 844-307-8015 (Canada)

* Required Field

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Member Information

Please provide a valid Member ID

Please select a Partner Rewards Program

Your Contact Information

Please provide a Renter First Name

Informe um Endereço de E-mail válido (ex.: usuário@domínio.com)

Please provide a Renter Last Name

Please provide a valid Renter Email Address (Ex: user@domain.com)

Please provide a valid Renter Email Address (Ex: user@domain.com)

Rental Details

Please provide a valid Pick Up Date

Please provide a valid Pick Up Date

Format: MM/DD/YYYY

Please provide a valid Return Date

Please provide a valid Return Date

Format: MM/DD/YYYY

Rental Identification Type *

Please select the type of Rental Identification Number

Include one of these numbers below

Please provide the Rental Agreement or Reservation Number

Include any additional information

Please complete reCAPTCHA