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Company Information
 
 

Effective Date: February 19, 2014


At Enterprise Holdings, Inc. through our subsidiaries operating under the National Car Rental brand ( "National"), we respect the privacy of our customers. We have implemented this privacy policy ( "Privacy Policy") to explain to you how we use and protect personal information we may gather from you when you use this Web Site, Mobile Site or Mobile App (collectively Sites). National is a data controller in respect of data that you provide by means of this Web Site.

In order to complete your reservation, we may share your information with our network of worldwide licensees. National licensees (Licensee) worldwide are required to identify themselves as an independent National Car Rental Licensee, and are not controlled by us or our Affiliate companies. In Europe, Middle East and Africa, this may include Europcar Group S.A. or its licensee or franchisee (Europcar). For these transactions, Europcar or the Licensee are independent data controllers and maintain their own Privacy Policy in respect to the data that you provide. You are encouraged to check the Privacy Policy of Europcar or other Licensee that is applicable to your rental transaction.

By using our Sites, you consent to the collection, use and disclosure of your information, as described in this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use our Sites.

National has been awarded TRUSTe's Privacy Seal signifying that this privacy policy and practices have been reviewed by TRUSTe for compliance with TRUSTe'sprogram requirements including transparency, accountability and choice regarding the collection and use of your personal information. TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding our privacy policy or practices, please contact us at customerservice@nationalcar.com.If you are not satisfied with our response you can contact TRUSTehere. The TRUSTe program only covers information that is collected through this Web Site.



WHAT INFORMATION IS COLLECTED

  • PERSONAL INFORMATION
  • As a general rule, you will not be required to provide personally identifiable information as a condition of browsing our Sites. We attempt to collect the minimum amount necessary to facilitate transactions with you, to improve our Sites and your customer experience and to make future visits to our Sites easier and more personalized for you. The personal information we may collect includes but is not limited to your:
    • name
    • address
    • telephone numbers
    • email address
    • frequent flyer number
    • driver's license number and expiration date
    • date of birth
    • credit card numbers
    • user name and password
    • membership and corporate ID numbers
    • INFORMATION COLLECTED BY AUTOMATED MEANS

    As part of the standard operation of our Sites, certain information may be automatically provided to our Web servers by your computer. For each visitor to our Sites, our Web server automatically recognizes the visitors domain name or IP address (where possible), but not the visitors email address. An IP address is a number assigned to your computer when you connect to the Internet. As part of the protocol of the Internet, Web servers can identify your computer by its IP address. In addition, we may collect your browser type and operating system. Except as otherwise explained in this policy, we may combine the automated information we collect from you (as described above and as described below, under Cookies & Pixel Tracking) with your personal information in order to tailor our website and enhance your online experience by saving your preferences and/or to help identify site features, advertisements and offers that may be of interest to you.

    We may access location based information from your mobile device while searching for a location in the area in which you have expressed interest. We do not use this information to specifically locate you for any reason other than to provide you the service. If you do not wish to allow us to use your location information then please do not use the service. If you have allowed us to utilize your location information in the past and wish to revoke the permissions to do so please turn off location services at the device level. Failing to provide requested information will not inhibit your ability to browse the Sites, but it may prevent you from being able to complete certain transactions or receive certain services from us.

    • ONLINE TRACKING

    Cookies are short strings of text sent from a Web server to a Web browser when the browser accesses a Web site. Cookies may be session-only or persistent. Persistent cookies last for more than one visit and are typically used to allow a visitor to our Sites to personalize their experience.

    By adjusting the settings in your browser, you can refuse to accept cookies, give yourself the opportunity to accept or reject cookies, or to simply receive notice of when cookies are being set. Refusing cookies may impinge or block altogether your user experience by eliminating personalization or other features.

    In conjunction with these cookies, we may also use pixel tags (also known as clear gifs, Web beacons or 1-by-1gifs) on our Sites and in our advertisements. We may work with our Affiliates (companies related to us) and our service providers to help us track, collect and analyze this information. Pixel tags may be used to collect a variety of information about your visit to our Sites, including the pages you view, the features you use, the links you click and other actions you take.

    • To opt-out of this feature on our web or mobile sites, please click here. An opt-out cookie will be set, blocking our analytics service provider from collecting your data.

    Cookies may also be placed by third parties during your visit to the Sites. Our subsidiaries, affiliates and business partners may use these cookies in connection with their use of pixel tags for online preference marketing purposes (discussed below) or to assist us with some of the previously described functions. We do not control these cookies.

    We use third-party advertising companies to serve ads on our behalf across the Internet. These third-party advertising companies may use this automated information about your visits to this and other Sites in order to provide ads about goods and services of interest to you, and for online preference marketing purposes. If you would like more information about this practice, and to know your choices about not having this information used by these companies, click here. Please note that this opt-out is set through the use of an opt-out cookie and you will continue to see online general advertising.

    Our Mobile App uses HTML5 local shared objects to store your preferences, such as if you are a new or returning user, session length and frequency and information youve entered to store within the app. It also tracks if a user has performed certain actions in the app, such as call Roadside Assistance or the Contact Us function. Local shared objects are different from browser cookies because of the amount of, type of, and how data is stored. Our website may also link to a video provider that also uses html 5 to store preferences such as volume control.


    HOW COLLECTED INFORMATION IS USED

    We use the information we collect for the following purposes:

    • To assist you with reserving and renting.
    • To conduct other transactions that you request.
    • To service your account or membership with us, respond to your questions and contact you when necessary.
    • To provide you with discounts, coupons, offers and other information and opportunities and services that may be of interest to you.
    • To assist us in providing better products and services (for example, we may contact you by telephone, mail or email to assist us in evaluating the performance of our staff, to assess the quality of product and service received and to help us improve our Sites, facilities and services).
    • To compile statistics and analysis about our customers use of our Sites, products and services, which statistics are only used to enable us to provide better customer service, products, features and functionality to you and other customers in the future.
    • To help us to operate, maintain and improve our systems and Sites.
    • To allow you to modify or cancel a reservation.

    We provide you the ability to enter your friends name and email address in order for National to send your friend a one-time email inviting him or her to visit this Website. National stores this information for the sole purpose of sending this one-time email.

    We may combine the information that you submit to us with information related to your transactions with us, such as rental location and vehicle type, as well as with information we receive about you from credit reporting agencies and other data providers who assist us in processing requests, maintaining our data and optimizing our services. This Privacy Policy applies only to data collected on-line. If the same information about you is gathered from our Sites and also from other sources with different privacy policies, National may elect, in its sole discretion, to treat such information in accordance with the privacy policy that least restricts our use and disclosure of such information.

    We attempt to retain information we collect for commercially reasonable periods of time or in accordance with specific policies or as required by law to be used for statistical, marketing, archiving, and other analytical purposes. Information collected for a specified purpose will only be used for that purpose and, after a reasonable period of time, will no longer be actively stored when that purpose has been fulfilled.

    WE WILL USE YOUR INFORMATION IN THE COUNTRY IN WHICH YOU MAKE A BOOKING. PLEASE BE AWARE THAT, UNLESS PROHIBITED BY LAW, YOUR USE AND/OR CONTINUED USE OF THIS WEB SITE SIGNIFIES YOUR EXPRESS CONSENT THAT ALL INFORMATION THAT WE PROCESS MAY BE TRANSFERRED TO OR STORED ON SERVERS AND PROCESSED OUTSIDE THE COUNTRY OF YOUR RESIDENCE, INCLUDING, THE UNITED STATES.

    WITH WHOM THE INFORMATION MAY BE SHARED

    We may disclose the information we collect from and about you to our subsidiaries and affiliates. Our affiliates and our subsidiary employees in our IT, marketing, operations and customer service divisions may use your information, as described in this policy. To update your marketing preferences please see the CORRECTING OR CHANGING YOUR INFORMATION/CONTACTING NATIONAL section below. We may also disclose this information to third parties: (1) when we have reason to believe that such disclosure is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, customers or other users of our Sites, or anyone else who could be harmed by such activities; (2) to respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law, such as to comply with a subpoena or similar legal process; and (3) to our licensees, European alliance partner and their licensees or franchisees, and/or third parties, subject to confidentiality agreements as appropriate, for administrative, technical support or other business purposes as necessary to facilitate our transactions with you, to submit email communications to you on our behalf, to process your credit card, conduct analytics services, or to maintain and improve our services; (4) to your frequent flyer or other rewards program provider; or (5) otherwise with your consent. We may disclose your personal information to third-party service providers including a payment processor to bill you for goods or services, an email provider to send email communications to you on our behalf and the provider of our live chat feature in order to offer you customer service. These service providers may be located in a country different from your country of residence, such as the United States or European Union member country. These service providers are contractually required to maintain the confidentiality and security of your information. However, your information may be accessible to U.S. or EU authorities in accordance with applicable laws.

    National or its Affiliates may sell or buy other businesses or entities. In such transactions, personal information may be one of the transferred business assets. Also, in the event that National or substantially all of its assets are acquired, your personal information may be one of the transferred assets.

    We may also share aggregated information about our customers with our advertisers and marketing partners.

    Except as explained above, we will not share any of your personal information with any third party, unless we have received your express permission to do so.

    With your prior notice and consent, we may share your name and email address with our co-branded partners and affiliates in order to provide the services you have requested and for marketing purposes.

    TESTIMONIALS

    We may post customer testimonials/comments/reviews on our web sites which may contain personally identifiable information. We will obtain your consent via email prior to posting the testimonial. To request the removal of your testimonial, please contact us through one of the methods listed below.

    LINKED SITES

    Our Sites may contain links to other Web sites (such as those of our marketing partners or advertisers), which may have privacy policies that differ from our own. We are not responsible for the activities and practices that take place on these Web sites. Accordingly, we recommend that you review the privacy policy posted on any Web site that you may access through our Sites.

    SOCIAL MEDIA WIDGETS

    Our Sites include Social Media Features, such as the Facebook button. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features are either hosted by a third party or hosted directly on our site. Your interactions with these Features are governed by the privacy policy of the company providing it.


    CHILDRENS PRIVACY

    Our Sites are not directed to, and National does not knowingly collect personal information from, children under the age of 13. We recommend that parents actively participate in their childrens use of the Internet.

    CHOICES YOU CAN MAKE ABOUT YOUR INFORMATION

    We give you a number of choices about the collection, use and distribution of your information. For example, you must affirmatively request to receive email advertisements from us, our Affiliates and/or business partners concerning information about special offers, promotions and new features, products and services. Every National email advertisement will provide you with the opportunity to remove yourself from our email list. You may choose to opt back in to our email advertisements at anytime, in which your most recent action will prevail. We will give you an opportunity to opt-out of the gathering of your personally identifiable information, specific uses of your personally identifiable information and any marketing promotions in accordance with the procedures set out in the section below, " Correcting or Changing Your Information. "



    CORRECTING OR CHANGING YOUR INFORMATION/CONTACTING NATIONAL


    We are very concerned about the accuracy, currency and completeness of the information we collect and make efforts we deem appropriate to ensure that the information we have is accurate and up-to-date. In addition to the options provided to you in this policy, if you wish to review, amend, correct, update or delete personally identifiable information we have collected about you online contact us at the information provided below. Please also contact us if you have any questions about privacy on our Sites. You may contact us via email at customerservice@nationalcar.com, and we will attend to your request and make any necessary revisions. If you prefer, country specific contact information is listed below. We will respond to your access request within 30 days.

    We reserve the right not to allow access to your information if we believe in good faith that such disclosure is prohibited by law or if the rights of another individual might be violated.

    SECURITY PROCEDURES

    We are very concerned with the security of your personally identifiable information and try to provide secure transmission of your information from your PC to our servers. For certain transactions on certain of our Sites, we may use Secured Sockets Layer (SSL) technology to secure the transfer of information. Unfortunately, no data transmission over the Internet can be guaranteed to be absolutely secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information transmitted over the Internet. Once we receive your information, we take steps that we believe are reasonably appropriate to protect its security, both internally and from outsiders, from loss, misuse, unauthorized access, disclosure, alteration and destruction, and to ensure the integrity of the data we collect. We use a combination of technological, physical, administrative and policy methods as well as organizational controls and non-disclosure or confidentiality agreements as we deem appropriate to protect this data.

    If you have a user name and password for any of the features on our Sites, you have the responsibility of keeping your password secret. You should not reveal your password to anyone. We will not ask you in an unsolicited telephone call or email for your password. In addition, you should take reasonable precautions when using a computer that is not your own or in a public setting.

    CHANGES IN TERMS

    We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by means of this site (or as otherwise deemed appropriate) prior to the change becoming effective.We encourage you to periodically review this page for the latest information on our privacy practices.


    SAFE HARBOR

    National complies with the U.S.  E.U. Safe Harbor Framework and the U.S. - Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal data from European Union member countries and Switzerland. National has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program 
    and to view Nationals certification, please visit http://www.export.gov/safeharbor/.

    PRIVACY CONTACTS:

    National Car Rental, National Contact Center Customer Care Department, 8420 St. John Industrial Drive, St. Louis, MO 63114. (877) 858-3884