From the baggage claim area go through customs. Walk about 5 meters out, the counter will be on the right hand side. Please proceed to the National counter to obtain your rental agreement and vehicle keys.
All additional drivers must meet all rental requirements.
Additional drivers must appear at the rental counter with the primary renter.
Additional drivers must sign the rental agreement.
An additional daily fee may apply for any Additional Drivers.
The additional driver can only be added to the contract at the pick up location.
After hours service is available at all locations. Client must pre-arrange early pick up (before 6:00 am) and after hours returns by booking at least 24 hrs in advance. All early pickups and after hours returns must be confirmed with the location and will incur a $60.000 COP ($20.00 USD) charge.
The minimum age to rent an Economy car class is 21. For all car classes drivers must be 24 years of age, and the maximum age is 75. Drivers between the ages of 21 and 23 will incur an additional daily fee.
Cross border travel is not permitted out of Colombia.
Delivery/collection available at no additional cost during office hours.
Delivery/collection available at no additional cost within 10km of rental location.
Pick-up/drop-off available at no additional cost within 10km of rental location.
Pick-up/drop-off available at no additional cost during office hours.
No service available for customers further than 10km from rental location.
All one way rentals must be booked in advance and are subject to availability. One way charges apply and are payable at time of rental. One way charges cannot be prepaid.
Collision Damage Waiver - Theft Protection (CDW-TP) is not insurance. The purchase of CDW-TP is optional and not required in order to rent a vehicle.
You can purchase optional CDW-TP for an additional cost. If you purchase CDW-TP, we agree, subject to the actions listed in the rental agreement that invalidate CDW-TP, to contractually waive its liability for part of the cost of damage, theft and the loss of the vehicle after a deductible. CDW-TP does not cover damage to tires, rims and windshields. A deductible of up to 9,000,000 COP (approximately $3,300.00 USD) will apply, depending on the size vehicle and whether the vehicle has been stolen or involved in a roll-over accident. CDW-TP is included in the National Protection Package (NPP).
If CDW-TP is declined, the renter is responsible for the full value of damage to or loss of the vehicle.
As a customer, you have a choice as to how you would like to pay for fuel.
Option 1- We Refill
This option allows the renter to pay National at the end of the rental for gas used but not replaced. Price per gallon will be higher than local fuel prices. A 20% surcharge will apply.
Option 2- You Refill
This option allows the renter to return the vehicle with the same amount of gas to avoid extra fuel charges.
Driving restricted with the country of Colombia.
National Protection Package (NPP) is a package product which includes Collision Damage Waiver-Theft Protection (CDW-TP), Deductible Protection (DP), and Tire and Windshield Protection (TWP) at a discounted price. National Protection Package (NPP) is not insurance. If you purchase NPP, the rental company contractually waives your responsibility for the cost of damage to, loss or theft of the vehicle, including the tires, rims and windshield, subject to the actions listed on the rental agreement that invalidate the coverage as described in the rental agreement.
No deductible applies.
A valid driver's license and passport, in addition to a credit card, with available credit and in the renter's name, must be presented at the time of rental. The signature on the back of the card must match the name imprinted on the front. In addition, if the renter has an online transaction, the number and name printed on the card presented by the renter must match the name and number stored for the online transaction. International disembarking passengers will be asked to provide a credit card (non-debit card) with a travel itinerary will need to provide funds to cover the cost of the rental plus $1,106,000 COP (Approximate $300 USD).
Credit Cards honored: American Express®, MasterCard®, VISA®
Debit/Check cards are considered to be any non-credit card American Express®, MasterCard®, VISA®, Discover® logo. Debit/check cards and cash are not accepted at this location.
Cash, Money orders and prepaid cards are not accepted at this location.
For Renters without an international flight itinerary, and that have purchased the full protection package, they will need to provide an authorization to be placed on the renter's credit card will be the an authorization in the amount of $1,500,000 COP ($405 USD) for cars (Economy to Standard) and $2,000,000 COP (Approximate $540 USD) for Full size and SUVs will be taken at time of pick-up.
If the renter does not choose to purchase one of the protection packages or does not have insurance coverage through a credit card or their personal insurance plan, they will be required to provide a deposit, in the form of a credit card authorization, in the amounts below plus the cost of the rental.
$2,500,000 COP (Approximate $670 USD) - Economy, Economy SUV, Compact, Compact SUV, intermediate, and Standard.
$3,500,000 COP (Approximate $930 USD) - Full Size, Pickups, SUV´s (intermediate, standard)
Roadside Plus (RSP) If selected and paid for at the time of rental, owner offers Roadside Plus, which provides 24/7 roadside assistance without additional charges.
RSP includes replacement fo lost keys (including remote entry devices), lockout service (providing special equipment is not required to open the car), towing (not related to an accident), and jump-start. Tire damaged beyond repair as a result of driver neglect is the responsibility of the renter.
Driver must meet the location's minimum age requirements.
Present a valid driver's license.
Present a major credit card in renter's name at the time of rental.
PICO y PLACA Ordinance (“Peak and [License] Plate”): Colombia enacted an ordinance to help regulate traffic during rush hours. All rental car companies must abide by this law and arrangements must be made upon picking up the rental vehicle with the station personnel.
Customers must comply with the PICO y PLACA regulations in the cities that have enacted this ordinance. Please confirm with the rental agent which cities comply with the PICO y PLACA laws before leaving the rental location.
Bogota, Cartagena & Santa Marta: The digits of the license plates are chosen such that a car with that license plate cannot be driven at a certain time on a certain day of the week. The restricted digits associated to each day are rotated yearly.
This location accepts notarized Chinese Drivers License.
Third Party Liability (TPL) is not an insurance. The purchase of TPL is optional and not required in order to rent a vehicle. Customers can obtain additional coverage for damages and injuries to third parties under the local rental car company's insurance, up to the policy limit of $300,000,000 COP (approximately $100,000 USD), over and above the basic liability coverage ($20,000,000 COP, approximately $7,000 USD) included in the time and mileage rate. TPL coverage is subject to the actions listed in the rental agreement that invalidate TPL.
No Deductible applies.