Queenstown Airport (ZQN) Car Rental
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Sir Henry Wigley Drive, Queenstown 9349, NZ
After Hours Return
Your rental will be serviced by Enterprise. Upon arrival please be on the lookout for the Enterprise counter located in the Arrivals hall of the airport terminal. Your rental will be serviced there. The car rental counter is located in the Arrivals hall of the Queenstown Airport Terminal opposite to luggage belt 1.
Key Facts & Policies
There is no fee for additional drivers.
After Hours Service Pickups: After hours pickup service is not available at this location. Staff will be on site to meet customers for a pre booked reservation where a flight number is provided in the case the flight is delayed.
After Hours Service Drops: Park in the designated Enterprise parking bay and place the keys in the after hours drop box at the Enterprise counter in the Terminal. There is a key drop box located at the counter.
Minimum rental age is 21 years for car groups and 25 years for all other car groups. There is a young drivers surcharge of NZD 13.00 per day.
The Renter must not use the Vehicle outside the Permitted Area of Use. If the renter takes the Vehicle outside the Permitted Area of Use their Liability for any loss or damage will increase and any optional damage waiver selected void.
Vehicles may not be driven above the snow line from June to October, on beaches, in watercourses or rivers.
"Permitted Area of Use" means the area in which the Vehicle may be driven. The Permitted Area of Use is limited as described on our Terms and Conditions.
Parts of New Zealand are not suitable for access by rental vehicles. You must not take the Vehicle:
(i) Off road; means any area not a legally designated public road
(ii) on Unsealed roads; means a legally designated public road, that is formed but not sealed with a hard materials such as bitumen, asphalt or concrete (Unless ULDL is purchased)
(iii) to Snow areas; means any area were snow or ice is present on the ground or any area where it is recommended or required that snow chains are fitted to any vehicle(unless Snow Cover is purchased)
(iv) between the North and South Islands in either direction or on to any island other than mainland New Zealand's North or South Islands. Will change with one-way-rental policy development-note to us
(v) through any river, creek, ford, stream, flood areas or tidal crossings
(vi) on the following roads: Ball Hutt (Mt Cook), Skippers Canyon (Queenstown), 90 Mile Beach (Northland) and the coast road to Russell (Northland)
(vii) on all roads north of Colville on the Coromandel Peninsula, the Tapu to Coroglen road(all parts east of Rapaura Gardens), the 309 road from Coromandel to Kairnarama and the Blackjack Road from Kuatuna and Opito and Lake Waikarimoana Rd State Highway 38 (Central North Island)
(viii) or on the following highways in the South Island between the hours of 2200 and 0600 local time from April 1 until October 31; State Highway 6 and 8, between Twizel and Queenstown; The Milford Road between Te Anau and Milford Sound; State Highway 6 between Franz Joseph and Wanaka; or Arthurs Pass.
Collision Damage Waiver (CDW) is an optional coverage that reduces the applicable excess/deductible amount in case of damage to and/or theft of the vehicle. If CDW is not included in the reservation, it is available for purchase.
The excess/deductible can be reduced to 678 NZD for the car categories Economy, Compact, Intermediate, Standard, and Full Size. For any SUVs, Pick-ups, Vans, and any Premium vehicles, the deductible is reduced to 826 NZD. All electric vehicles have a reduced excess/deductible of 1000 NZD. The excess/deductible will be charged every time a vehicle is damaged, lost, not returned, or stolen.
Before purchasing CDW it is advised to determine if personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value, and any towing, storage, or impound fees. If CDW is declined, the renter will be required to pay these charges up to the deductible amount and seek compensation through their carrier of personal coverage. CDW is not insurance.
One way drop fees apply for all valid one-way rentals in New Zealand.
In the event that the renter returns the vehicle to a location that differs from the one noted on the original rental agreement, then Alamo Rent-a-Car NZ reserves the right to charge a relocation fee based on the KM distance table below.
From 01 KMS - To 50 KMS - Charges excluding GST NZD 46.00
From 51 KMS - To 250 KMS - Charges excluding GST NZD 287.50
From 251 KMS - To 500 KMS - Charges excluding GST NZD 575.00
From 501 KMS - To 750 KMS - Charges excluding GST NZD 920.00
From 751 KMS+ - Charges excluding GST NZD 1,500.00 (max charge)
The car will be supplied with a full tank of fuel. Customers must return the car with a full tank or refueling charges at the listed rate plus a 12.5% fee will apply.
Customers must present a full and valid driving licence that has been held for at least one year. An International driving licence/permit is not required.
A valid credit card or debit card must be provided for all rentals. For payments we accept all major credit cards, debit cards and cash and for deposits we only accept all major credit cards, we do not accept debit cards or not cash. Charges for options and coverage must be settled at the commencement of the rental together with a deposit (bond). The credit card holder is listed as the hirer and must be present at the time of rental commencement. The credit card deposit by way of authorization is NZD 200.00.
A credit card fee of 2.5% applies and is applicable to all rental charges excluding the deposit bond; including any optional items purchased and damage liability charges. There is no refund of credit card surcharges.
Union Pay Cards:
Unfortunately, the rental location cannot accept a card branded only by Union Pay. The rental location accepts Visa and MasterCard with Union Pay logo on the card.
National rental locations do not provide direct Roadside Assistance to the customer. The assistance is provided by MSS on behalf of National. This service is available 24-7 by calling 0800 44 00 66 within the country of rental. If the customer is found to be responsible for any damage to the rental vehicle; additional charges may apply.
We accept current New Zealand, International and overseas licences. Overseas licences that are not easily identifiable as a drivers licence must be accompanied by an International Licence or English translation. Valid driver's licence must be held for a minimum of 12 months.
In New Zealand there is no need for third party compulsory insurance (CTP) as there is a form of insurance scheme managed by the Accident Compensation Corporation (AA) which covers injuries caused by car accidents via a fund by levy that is paid as part of the motor vehicle registration fees. This scheme provides no fault cover, meaning that any person injured as a result of an accident is covered. This cover does not include property or damage to other vehicles. There is no fixed coverage limit per policy.