The rental counter is located inside the terminal in the International Arrivals hall. Please proceed to the counter to collect vehicle keys and your rental agreement. No shuttle is required.
Key Facts & Policies
Rental conditions apply to all additional drivers. Additional fees are applicable for each added driver.
Return vehicle to the same parking lot as at rental pickup. Lock the vehicle and place keys in the drop box located by the rental counter.
PORTUGAL MAINLAND AND MADEIRA ISLAND - Minimum rental age is 18 years for vehicle groups Mini, Economy and Compact.
A young drivers fee for drivers aged 18 to 20 years is applicable only on vehicle groups Mini, Economy and Compact.
Minimum rental age is 21 for vehicle groups Compact Automatic, Compact Wagon, Intermediate, Intermediate Wagon and Convertible and all Commercial Vans.
Minimum rental age is 25 for vehicle groups: Intermediate Van, Standard Van, Fullsize, Fullsize Wagon, Fullsize Van and Premium.
Maximum rental age is 80.
Vehicles can be driven in all countries of the European Union including Andorra, Iceland, Norway, Switzerland and the United Kingdom. A surcharge of 73.80 EUR will apply for all cross border travels. In all cases, customers must inform the rental branch of their intention to leave the country with the vehicle and require authorization. Cross border travels without prior authorization or without payment of the surcharge will incur in a penalty charge of 3.00 EUR per km effective from the beginning of the rental.
Customers will also be responsible for any damages to the vehicle.
CDW Collision Damage Waiver (CDW) limits the renter's financial responsibility for loss and damage to the rental vehicle. If not included in the reservation CDW coverage is an optional protection product which is available for purchase.
If Guerin-Enterprise rental agreement terms and conditions were not violated; the renter will be only responsible for the applicable excess which ranges from 1180.80 EUR for a Mini, 1968.00 EUR for a Compact and SUV, 2829.00 EUR for a Premium and Minivan, 3075.00 EUR for Commercial and 3690.00 EUR for the Premium Limousine car group.
This coverage excludes acts of vandalism, tires and rims, windshield, superior and inferior part of the vehicle without collision and non-compliance with the rules of the road.
If you wish to discuss or dispute any matters concerning damage to your rental vehicle then please contact the Rental Company using the contact information below: email@example.com, +351 21 011 47 12
All rentals where the vehicle is not returned to the same location as pick-up will be subject to a one-way fee. Domestic and international one-way rentals are permitted to selected locations and must be pre-booked or authorized at the time of pick-up. The one-way fee varies based on car category, location and pick up date. The exact amount of the one-way fee will be displayed during the reservation process when entering the dates, desired route and car category.
All vehicles are delivered with a full tank of petrol and vehicles must be returned in the same condition. Clients should leave a fuel deposit of 150.00 EUR. If the vehicle is returned with less than a full tank, in addition to petrol shortage an extra charge of 30.00 EUR for refueling service will apply.
PORTUGAL MAINLAND, MADEIRA AND AZORES - PAI Personal Accident Insurance covers the passengers and driver in the event of death or total permanent disability up to a maximum of EUR 15,000 and medical expenses up to a maximum of EUR 1500. The cost of PAI is EUR 5.57 excluding VAT per day for all groups up to a maximum of EUR 83.57 per rental.
Portugal - Mainland, Madeira and Azores
Accepted methods of payment: All major credit cards are accepted as well as vouchers.
IMPORTANT: For all reservations made for rental vehicles under groups K (INTERMEDIATE WAGON/ESTATE), L (FULL SIZE WAGON/ESTATE), G (FULL SIZE CAR) & H (PREMIUM LIMOUSINES) the listed requirements below will be mandatory during the time of rental pickup at the branch location:
1. Two valid credit cards.
2. Return ticket to the country of origin.
DEPOSITS: All customers are required to place a deposit taken in the form of a credit card authorization. Deposits will be blocked on the credit card in a total of 300 EUR for Economy and Compact groups and 600 EUR for the remaining groups. This deposit is blocked on the credit card, regardless of customers accepting or not the Super CDW or excess reduction. This deposit is made at the beginning of the rental for missing fuel, additional days, damages, services, etc. If at the end of the rental there is some amount to charge relating to any of the mentioned items, this deposit will be used. In case the amount to be charged, at the end of the rental, is higher than the deposit amount, the driver is responsible for the payment of the outstanding amount.
Roadside Assistance TOP TOP Travel Assistance allows you to have no towing costs or on-site assistance and exempts costs in case of:
1) Forgetting the key inside the vehicle;
2) Immobilization due to lack of fuel;
3) Help in case of a lack of battery;
4) Loss of vehicle key;
5) Immobilization of the vehicle;
6) Fuel change;
7) Travel assistance for punctured tire;
8) Accident with driver's responsibility
All services can only be requested through direct contact with Guerin. A service will be diagnosed so that the client can continue his trip. If any damage is caused to the rental vehicle that is not covered by the Road Protection service, the renter will be responsible for it.
Road protection is provided 24 hours a day, 7 days a week (365 days)
PORTUGAL MAINLAND, MADEIRA AND AZORES: Renters must have a full current driving license valid at least 1 year.
IMPORTANT: For all reservations made for vehicle groups K - INTERMEDIATE WAGON/ESTATE (IWMR), L FULL SIZE WAGON/ESTATE (FWMR), G FULL SIZE CAR (FDMR) & H PREMIUM LIMOUSINES (PLMR) the listed requirements will be mandatory during the time of rental pickup at the branch location:
1 - Two valid credit cards.
2 - Return ticket to the country of origin.
THIRD PARTY INSURANCE:
PORTUGAL MAINLAND, MADEIRA AND AZORES: 50 Million EUR cover National cars in accordance with the insurance certificate. The violation of the National rental agreement terms and conditions or unreported accidents may void this insurance.