Feel Safer & More Confident When It's Time to Hit the Road Again

Complete Clean Pledge

Expanding on our Complete Clean Pledge® to increase safety measures for customers and employees, National is now a member of the Clorox® Safer Today Alliance™, a coalition to help create healthier shared spaces now and into the future.

As a member of the Clorox® Safer Today Alliance™, National receives ongoing support and scientific guidance around its enhanced safety guidelines from experts at the Cleveland Clinic and CDC Foundation.

Customers will find a one-count Clorox® Disinfecting Wipe in every rental vehicle at all locations in the U.S. and Canada.  The Clorox Disinfecting Wipes are approved by the EPA to kill SARS-CoV-2, the virus that causes COVID-19, when used as directed on hard, non-porous surfaces. Each wipe includes directions for use and is accompanied by instructions to use it on the vehicle’s high-touch, hard non-porous surfaces.

At National, we never stop looking for ways to enhance cleanliness and safety.  In addition to being confident your vehicle is cleaned and sanitized every time, you can also feel confident that we will take every opportunity to enhance the health and safety measures currently practiced in our operations.

Vehicles

Clean vehicles have always been important to us, but at this moment in time, we know vehicle cleanliness is even more critical.

Each of our vehicles is thoroughly cleaned between every rental and backed with the Complete Clean Pledge. This includes washing, vacuuming, general wipe down and sanitizing with a disinfectant that meets leading health authority requirements, with particular attention to more than 20-plus high-touch points including:

  • Key / key fob
  • Steering wheel
  • Steering column
  • Seat belts
  • Center console
  • Door interiors
  • Door pockets
  • Interior door handles
  • Exterior door handles
  • Seat pockets / seat surfaces
  • Areas between seats & consoles
  • Areas between seats & doorjambs
  • Cupholders / compartments
  • Instrument panel
  • Accessory panel / touchscreen
  • Rearview mirror / side mirrors
  • Visors / visor mirrors
  • Dashboard / vents
  • Gear stick / gear shift
  • Trunk release
  • Among any other high-touch areas

We also have measures in place to immediately isolate and quarantine any vehicle if needed. 

Shuttles

Social distancing protocols are implemented as passengers board, ride and depart from our shuttle buses. We are limiting the number of passengers on each bus, encouraging a one-way flow as passengers board and ensuring that passengers from different parties keep appropriate social distancing from others.

High-touch areas of our shuttles are cleaned and sanitized using a disinfectant frequently between trips. This includes baggage racks, door handles, and seat backs. All surfaces are thoroughly cleaned and sanitized with a disinfectant at least once per day.

Branch Locations

The Complete Clean Pledge extends to our locations, as well. This includes frequently sanitizing touchable surfaces with disinfectant throughout the day.  These include counter tops, phones, tablet devices, payment devices, door handles,  among other high-touch areas. 

The cleaning guidance set forth in the Complete Clean Pledge is also aligned with the U.S Travel Association’s (USTA) “Travel in the New Normal” guidance.

Employee Wellbeing

Today – and every day – the safety and wellbeing of employees and customers is our top priority. We  continue to take proactive steps to ensure we are doing our part to support our employees and our broader community, while recognizing our important role as an essential service provider.

For those working in our locations, we remain absolutely committed to providing them with a consistent and safer work environment during these unpredictable and challenging times. We are encouraging employees to follow health authority best practices like frequent hand washing and staying home if they are feeling ill.

We’ve also taken additional steps to ensure groups are practicing increased social distancing efforts while working, including limiting the number of employees at a location or within vehicles, avoiding large gatherings of employees, and encouraging employees to maintain distance from others whenever possible.

Emerald Club Members

It's been a long road getting back on the road. And whether or not you're traveling, we want to continue showing our support and appreciation by extending Emerald Club® program free days(s)‡ and elite status for another year. 

FREE DAYS WILL BE EXTENDED AGAIN

Emerald Club program free days set to expire on 12/31/2021 will be extended to 12/31/2022.

ELITE STATUS WILL BE EXTENDED AGAIN

Elite status set to expire on 2/28/2022 will be extended to 2/28/2023.

See details.

And remember, you can also redeem at Enterprise. Emerald Club free days can be used at thousands of Enterprise neighborhood locations throughout the U.S. and Canada.

We hope the extra time allows you to plan something truly special. You deserve it!

‡Free day covers base rate (Time & Mileage) only.

Covid-19 Response Update

Check out our COVID-19 FAQs for more information on National Car Rental hours of operation, upcoming and existing reservations, Emerald Club and what steps we’re taking to keep employees and customers safer.