Learn the ins and outs of renting a car with National and get more information on exclusive benefits offered for Emerald Club members.
COVID-19 Response Update
Check out our COVID-19 FAQs for more information on hours of operation, upcoming and existing reservations and what steps we're taking to keep employees and customers safe.
Can I rent a car without a credit card?
Does National accept gift cards?
Does National have a grace period for returning a car late?
How do I cancel my car rental reservation?
How do I update or change the credit card on my profile?
How old do you have to be to rent a car?
Is there a fee for an additional driver?
What are the requirements for renting a car?
What are the taxes, surcharges and fees that I am paying?
What do I do if my flight has been delayed?
What fuel options do you offer?
What is the driver's license policy when renting a vehicle with National?
What is your pet policy?
Will elite tiers be extended as a result of COVID-19 travel restrictions?
One Way Car Rental Fees
What is a car rental drop charge?
Can I add snow chains to the rental car?
Car rental with car seats
Does National allow me to tow with or attach a hitch to the rental vehicle?
Does National offer coverage products for purchase with my rental?
What type of additional equipment is offered on National rental cars?
Car rental toll charges & payments
Car rental toll info and receipts
Can I take tolls in a rental car?
How can I appeal a toll or violation?
How do I sign up to automatically receive toll receipts?
Why did I get a citation?
Does National have a lost and found?
How do I automatically get receipts emailed to me?
How do I obtain a receipt for my rental?
Can I get my higher status with a competitor matched?
Can I transfer my Emerald Club free days to someone?
Can I use my Emerald Club free day on an Enterprise rental?
Can a spouse or family member use my Emerald Club account/profile?
Earning Emerald Club credits from renting with Enterprise
Emerald Club Terms and Conditions
How can I confirm that rental credits have been added to my Emerald Club profile?
How can I find my Emerald Club number if I do not know it?
How can I update my Corporate Contract on my Emerald Club profile?
How do I add my Emerald Club Member number to an existing reservation?
How do I change my name on my Emerald Club profile?
How do I earn frequent flyer miles or hotel credits on a rental?
How do I earn rental credits?
How do I get into my Emerald Club account?
How does the counter bypass work?
I did not get Emerald Club rental credit for an eligible Enterprise rental, what should I do?
Enterprise Holdings Safety Recall Policy
What is Drop & Go?
What is Emerald Club Aisle Service?
Will I earn frequent flyer miles or hotel points when I rent at Enterprise?
Still have questions?
Find out which number to call or email us for assistance.